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Can I Return Any Product?
- Pickleballtown.ca does not currently offer exchanges.
- We accept returns on products within a 10-day period following the date of delivery.
- No refund on gift cards.
- We accept returns on defective products from manufacturing defects within a 10-day period following the date of delivery.
- We will refuse returns for which the items are not in their original state, packaging, or are missing the original tags.
- Shipping costs paid by the customer on order are non-refundable.
- Returns generated by order errors committed by Pickleball Town on delivery of mistaken products will also be accepted within a 10-day period following the date of delivery.
- If we made an error on your order, please contact us immediately at [email protected] and we will assist you.
Return Fees
- All shipping fees generated by returns are the customer’s responsibility and will therefore be deducted from the refund.
- If your order was free of shipping costs, the return fee is $20 + taxes.
- For customers who paid for shipping, the return fee will be of the identical amount.
- The original product box must be packaged for return. There will be an additional 25% fee if the box is damaged by tape.
How to Return Products
Free Returns in Store
You can return any item purchased on pickleballtown.ca in a Pickleball Town shop. Note that in-store returns on Saturday and Sunday will be refunded on the following Tuesday at the latest.
Returns via mail
If you are admissible, print your return label by clicking on the “Return Label” link below:
You can also use any other courier. All fees will be paid by you.
Pickleball Town – Return (Put your order number on the box)
3085 2e Rue,
Saint-Hubert, QC, J3Y 8Y8
From Outside Canada
Ship items by USPS, paid for and send via insured ground shipping. Avoid unnecessary delays by writing clearly “Canadian Merchandise Return” on the package.
Do not return items via UPS or other couriers since customs fees or broker fees will be charged to you and the merchandise will be refused by Pickleball Town.
If authorized, print your return label by clicking on the return label link below
*If you still unsure if your product can be returned, you can contact us by email at [email protected] to obtain an authorization.