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FREE SHIPPING ON ORDERS $149 OR MORE IN CANADA
- Your cart must total $149 or more before taxes and after discounts
- Bulk orders and corporate orders are excluded from the “free shipping” offer
- Free shipping is unavailable for the following province and territories: Newfoundland & Labrador, N.W.T., Yukon and Nunavut
Shipping Policy
- Most orders received before 1PM will be shipped on the same day, if ordered products are in stock, and most orders received after 1PM will be sent the following business day.
- For a variety of reasons, inventory may not always be exact. If the ordered product is not available, we will contact you by email.
- Orders are not shipped on Saturday, Sundays, and holidays.
- Orders are shipped through Canada Post, UPS, or Purolator, according to the chosen service provider. You will receive your tracking number when the shipping label is created.
- All orders that qualify for free shipping are sent through “Canada Post Expedited Parcel”, “UPS Standard” or “Purolator Ground” at Pickleball Town’s convenience. If you prefer to ship through a particular service provider, you must make your selection at checkout.
- Delivery restrictions may apply for select destinations.
- Only “Canada Post Priority”, “Puro Express” or “UPS Express” services are eligible for refunds if the delivery date is not respected. To request a shipping fee refund, simply send an email to [email protected] with your order number and explain the situation. (Packages that incur delays due to the weather, mechanical delays, road closures, disruptions or natural disasters and so forth, situations beyond Canada Post, Purolator's or UPS control, will not be refunded.) *Due to very high volumes, the carriers do not guarantee delivery time until further notice.
- We cannot guarantee an order delivery timeframe. Please consider any delivery time given to you by Canada Post, UPS or Purolator as an estimate.
- If your order is delayed, please send an email to [email protected] explaining the situation and we will contact the service provider.
- We urge you to place your order at an opportune time to avoid any delay related to the shipping service or product availability.
- The images on the website are provided by the suppliers. Some pictures may not be exact representations of the product. They are used for illustrative purposes only, so please refer to the description for product details.