- Your cart must total $99 or more before taxes and after discounts
- Bulk orders and corporate orders are excluded from the “free shipping” offer
- Free shipping is unavailable for the following territories: N.W.T., Yukon and Nunavut
Most orders received before 1PM will be shipped on the same day, if ordered products are in stock, and most orders received after 1PM will be sent the following business day. For a variety of reasons, inventory may not always be exact.
Orders are not shipped on Saturday, Sundays, and holidays.
Orders are shipped through Canada Post or Purolator, according to the chosen service provider. You will receive your tracking number when the shipping label is created.
All orders that qualify for free shipping are sent through Canada “Post Expedited Parcel” or “Purolator Ground” at Pickleball Town’s convenience. If you prefer to ship through a particular service provider, you must make your selection at checkout.
Delivery restrictions may apply for select destinations.
Only “Puro Express” or “Canada Post Priority” services are eligible for refunds if the delivery date is not respected. To request a shipping fee refund, simply send an email to [email protected] with your order number and explain the situation.
We cannot guarantee an order delivery timeframe. Please consider any delivery time given to you by Canada Post or Purolator as an estimate.
If your order is delayed, please send an email to [email protected] explaining the situation and we will contact the service provider.
We urge you to place your order at an opportune time to avoid any delay related to the shipping service or product availability.